We have clear policies on data retention and deletion to ensure your data is handled responsibly:

• Data Retention: We retain your data for as long as you maintain an active subscription, plus a grace period after subscription end (typically 30 days) to allow for easy reactivation if desired.
• Data Deletion: Upon your request or after the grace period following subscription termination, we securely delete your data from our active systems.
• Secure Erasure: We use industry-standard secure erasure methods to ensure deleted data cannot be recovered.
• Data Export: Before deletion, we provide you with the option to export your data in standard formats for your records or to transfer to another system.
• Compliance with Regulations: Our retention and deletion practices comply with relevant data protection regulations, including the "right to be forgotten" under GDPR.

TimezERP takes confidentiality very seriously. We have several measures in place:

• Non-Disclosure Agreements (NDAs): All our employees and contractors sign comprehensive NDAs.
• Client Confidentiality: We treat all client data as strictly confidential and do not share or sell any information to third parties.
• Data Processing Agreement (DPA): We offer a DPA to our clients, which outlines our obligations and commitments regarding data processing and protection.‍
• Confidentiality Clauses: Our service agreements include strong confidentiality clauses to protect your business information.

We understand the critical nature of your business data. That's why we have a robust backup and disaster recovery plan:

• Automated Backups: We perform daily automated backups of all customer data.
• Geo-Redundancy: Backups are stored in multiple geographically diverse locations to ensure data availability even in case of regional disasters.
• Quick Recovery: Our disaster recovery process allows for rapid restoration of services, typically within hours, in the event of a major incident.‍
• Regular Testing: We conduct regular disaster recovery drills to ensure our processes are effective and up-to-date.

Yes, TimezERP is committed to maintaining compliance with various data protection regulations. We are:

• GDPR Compliant: For businesses operating in or with the European Union.

ISO 27001 Certified: This demonstrates our commitment to information security management. We regularly update our policies and practices to align with evolving data protection laws worldwide. However, it's important to note that while we provide the tools and features for compliance, customers are responsible for using the software in a compliant manner.

At TimezERP, we take data security very seriously. We implement multiple layers of protection:

• Advanced Encryption: All data is encrypted both in transit and at rest using industry-standard AES-256 encryption.
• Regular Security Audits: We conduct frequent security audits and penetration testing to identify and address potential vulnerabilities.
• Access Controls: We use role-based access control (RBAC) to ensure that users only have access to the data they need.
• Multi-Factor Authentication: We offer multi-factor authentication to add an extra layer of security to user accounts.

Secure Data Centers: Our servers are hosted in state-of-the-art data centers with 24/7 physical security, fire protection, and redundant power supplies.