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Your FAQs, Answered Simply

General Information

Features and Functionality

Implementation and Support

Pricing and Plans

Data Security and Compliance

General Information

TimezERP is a comprehensive, cloud-based enterprise resource planning (ERP) solution designed specifically for Micro, Small, and Medium Enterprises (MSMEs). Our software integrates various business processes, including accounting, inventory management, sales, and human resources, into a single, user-friendly platform.

Yes, TimezERP provides real-time data on company performance through its advanced reporting and analytics capabilities. MSMEs can access up-to-the-minute insights into financial metrics, operational KPIs, and other key performance indicators, empowering informed decision-making and proactive management.

Absolutely! TimezERP is scalable and designed to accommodate your business growth. As your needs evolve, you can easily add new features, users, or modules to support your expanding operations.

We take data security very seriously. TimezERP uses state-of-the-art encryption and security protocols to protect your sensitive information. We also perform regular backups and offer multi-factor authentication to ensure your data remains safe and accessible only to authorized users.

Yes! TimezERP is versatile and adaptable to various industries, including retail, services, and more. Our software can be customized to meet the specific needs of your business, regardless of your sector.

TimezERP streamlines your business operations, improves efficiency, and provides real-time insights into your company’s performance. By centralizing data and automating processes, you can save time, reduce errors, and make more informed decisions to drive growth and profitability.

Features and Functionality

TimezERP streamlines finance processes for MSMEs by automating key financial tasks such as accounting, invoicing, expense management, and financial reporting. The software ensures accuracy, compliance, and efficiency, enabling MSMEs to focus on strategic financial management while reducing manual effort and potential errors.

TimezERP is designed with user-friendliness in mind. Our intuitive interface, coupled with comprehensive training and support, ensures that users can quickly adapt to the system and maximize its benefits.

Certainly! TimezERP offers mobile apps for both iOS and Android devices, allowing you to access critical business information and perform essential tasks on-the-go.

Yes, TimezERP provides real-time reporting and analytics. You can access up-to-date information on your business performance, financial status, and key metrics through customizable dashboards and reports.

TimezeERP offers a wide range of features, including:

  • Financial management and accounting
  • Inventory and supply chain management
  • Sales and customer relationship management (CRM)
  • Human resources and payroll
  • Project management
  • Reporting and analytics
  • Mobile Access etc.

Implementation and Support

TimezERP features an intuitive and user-friendly interface, making it easy to adopt and navigate. Additionally, the software is highly customizable, allowing MSMEs to tailor the system to their specific workflows and business requirements, ensuring a perfect fit for their operations.

We regularly update TimezERP to introduce new features, improve performance, and ensure compliance with the latest regulations. Updates are typically rolled out quarterly, with minor patches and security updates released as needed.

Absolutely! We offer data migration services to help you transfer your existing business data into TimezERP. Our team will work with you to ensure a smooth and accurate data transition.

We provide multi-channel support, including:

  • 24/7 email support
  • Live chat during business hours
  • Phone support

Knowledge base and video tutorials Our dedicated support team is always ready to assist you with any questions or issues you may encounter.

Yes, we offer comprehensive training programs tailored to your team’s needs. This includes online tutorials, live webinars, and on-site training sessions to ensure your staff can effectively use all features of TimezERP.

The implementation timeline varies depending on your business size and complexity. Typically, small businesses can be up and running within 2-4 weeks, while larger organizations may require 4-8 weeks. Our team works closely with you to ensure a smooth and efficient implementation process.

Pricing & Plans

We recommend starting with our free 14-day trial (no credit card required) before purchasing a monthly plan. This trial period allows ample time to evaluate if TimezERP meets your needs. If you decide to proceed with an annual plan and are not satisfied within the first month, we offer a refund upon your request.

The free plan includes limitations on the number of transactions, items, and counter parties, as well as data storage volume. Access is limited to a single user (the account administrator), and certain advanced features are disabled. For detailed information, please refer to the pricing page.

You have the option to purchase a yearly plan, which offers potential savings of up to 25%. Also we run various discount schemes which will be offered by our Sales Team as per feasibility and availability.

We accept various payment methods, including credit cards, bank transfers, and popular online payment platforms. Our sales team can provide you with detailed information on available payment options in your region.

We offer both monthly and annual subscription options. While annual subscriptions come with a discount, there are no long-term contracts required. You can cancel or change your plan at any time.

Certainly! You can easily upgrade or downgrade your TimezERP plan as your business needs change. Our flexible pricing model ensures you only pay for the features and capacity you need.

Yes, we offer a 14-day free trial of TimezERP. This allows you to explore the software’s features and functionality before making a commitment. No credit card is required to start your trial.

TimezERP offers flexible, subscription-based pricing plans tailored to the size and needs of your business. We have plans suitable for small startups to growing medium-sized enterprises. Contact our sales team for a customized quote based on your specific requirements.

Data Security and Compliance

We have clear policies on data retention and deletion to ensure your data is handled responsibly:

  • Data Retention: We retain your data for as long as you maintain an active subscription, plus a grace period after subscription end (typically 30 days) to allow for easy reactivation if desired.
  • Data Deletion: Upon your request or after the grace period following subscription termination, we securely delete your data from our active systems.
  • Secure Erasure: We use industry-standard secure erasure methods to ensure deleted data cannot be recovered.
  • Data Export: Before deletion, we provide you with the option to export your data in standard formats for your records or to transfer to another system.
  • Compliance with Regulations: Our retention and deletion practices comply with relevant data protection regulations, including the “right to be forgotten” under GDPR.

TimezERP takes confidentiality very seriously. We have several measures in place:

  • Non-Disclosure Agreements (NDAs): All our employees and contractors sign comprehensive NDAs.
  • Client Confidentiality: We treat all client data as strictly confidential and do not share or sell any information to third parties.
  • Data Processing Agreement (DPA): We offer a DPA to our clients, which outlines our obligations and commitments regarding data processing and protection.‍
  • Confidentiality Clauses: Our service agreements include strong confidentiality clauses to protect your business information.

We understand the critical nature of your business data. That’s why we have a robust backup and disaster recovery plan:

  • Automated Backups: We perform daily automated backups of all customer data.
  • Geo-Redundancy: Backups are stored in multiple geographically diverse locations to ensure data availability even in case of regional disasters.
  • Quick Recovery: Our disaster recovery process allows for rapid restoration of services, typically within hours, in the event of a major incident.‍
  • Regular Testing: We conduct regular disaster recovery drills to ensure our processes are effective and up-to-date.

Yes, TimezERP is committed to maintaining compliance with various data protection regulations. We are:

  • GDPR Compliant: For businesses operating in or with the European Union.

ISO 27001 Certified: This demonstrates our commitment to information security management. We regularly update our policies and practices to align with evolving data protection laws worldwide. However, it’s important to note that while we provide the tools and features for compliance, customers are responsible for using the software in a compliant manner.

At TimezERP, we take data security very seriously. We implement multiple layers of protection:

  • Advanced Encryption: All data is encrypted both in transit and at rest using industry-standard AES-256 encryption.
  • Regular Security Audits: We conduct frequent security audits and penetration testing to identify and address potential vulnerabilities.
  • Access Controls: We use role-based access control (RBAC) to ensure that users only have access to the data they need.
  • Multi-Factor Authentication: We offer multi-factor authentication to add an extra layer of security to user accounts.

Secure Data Centers: Our servers are hosted in state-of-the-art data centers with 24/7 physical security, fire protection, and redundant power supplies.

Still have Questions?

If you have any other questions or concerns not covered in the FAQs, please feel free to contact our support team care@timezerp.com, and we’ll be happy to assist you!

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